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Preparing for the DSP toolkit

Accessing Government Contracts

Our client had an innovative healthcare platform in pilot in a small number of CCGs. Ahead of expanding, the MD asked us to assess how their compliance with the DSP toolkit could be improved.

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NHS Technology Provider
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The problem

Information Governance is an ongoing effort

The newly appointed MD had been tasked with expanding the number of CCGs the company had contracts with.

They were keen to ensure the company’s DSP toolkit registration was as robust as possible and supported by evidence which could also be used for the company’s planned ISO-27001 certification.

Concerned that some of the company’s documentation and processes had not been updated for some time, they asked us to assist.

What we did

A multi factor review

We used our Privacy Maturity Framework assessment to validate the extent to which the company’s practices, systems and controls met best practice as set out by the ICO and industry benchmarking.

We tailored the review to account for the requirements of both the DSP toolkit and ISO-27001 certification.

We identified a number of gaps such as incomplete records, inconsistent or outdated policies and unclear processes and responsibilities.

Startup Business People Working in Office
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The value we added

Improved customer trust

We refreshed and expanded the company’s suite of policies and helped the MD and CTO (also newly appointed) implement new processes to improve the company’s information security stance.

The improvements provided confidence in taking the business forward to ISO-27001 and to provide more robust DSP toolkit declarations. This also provided additional reassurance to target CCGs that the company could be trusted with patient and practitioner data. 

An early test of the new processes occurred during our engagement when one CCG raised potential concerns with the business and we were able to help senior management successfully address these during the crisis calls arranged in response to the potential incident.

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