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Our process does not start with a sales pitch. Until we know what you need, we have no idea whether we’re right for you.
Whether it’s just you or a group of colleagues, we’re more interested in you, the issues you face and what we can do to help.
How we use the personal data you provide when booking an appointment. In short, we ask for your name, email and phone number and will only use them to manage your appointment by creating an account for you which you can use to cancel or reschedule and by communicating with you about the appointment. You will not receive marketing calls or emails – only the information you ask for. Please see our Website Privacy Notice for more information.
Whether you call, start a live chat or book a meeting, the contact you have with us will be with someone who knows the answer or the person who does.
No phone menus, no chatbots – just the answers you need.
How we use the personal data you provide when booking to attend an event.
In short, we ask for your name, email, the organisation you represent and phone number. For paid events we also collect billing information to process your order. We use this information to manage the event and your attendance by sending you email and SMS (if you provide a mobile number) confirmations and reminders about the event and any replays which are available. For some events we may invite you to complete optional surveys to either help us tailor the event beforehand or get feedback from you after the event is over.
The information you provide will be transferred to our Webinar platform provider where we use analytics to help measure the effectiveness of our webinars e.g. record whether you attend the event and how long you attended for. We also store your information in our CRM where it may be combined with publicly available information about you or the organisation you represent (such as that from LinkedIn or Companies House) and your communications with us. This combined picture will be used to help identify which of our services may be of interest to the organisation you represent; so, yes, we may market to you but only in your professional capacity and only in a targeted way once we know more about how our services may be of benefit to the organisation you represent. Above all, we promise to stop when you tell us to.
Please see our Website Privacy Notice for more information.