Starting from scratch
The nature of the activity being reviewed meant that there was no single system suitable for recording the progress and outcome of reviews. Spreadsheets were being used to manage case allocation, completion and outcome. Shared spreadsheets soon became unstable and subject to input error affecting the production of timely, accurate reporting but also the ability of case reviewers to complete the work assigned to them.
Central IT could only offer limited resource as the relatively short term nature of the project meant it competed with strategic project work.
Buying in an external case management system was not practical as the dynamic nature of the project meant fixed requirements could not be provided.
A solution managed and run by the operation was needed to ensure the review was kept on track.