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Data strategy driven value

Data quality & operational efficiency

No matter its size or industry, your organisation almost certainly collects more data than its equivalent 20 years ago.

Information in CRMs, finance systems, website statistics, service and communication tools.  All of these offer a great resource for making data driven decisions.

Your data has limited value sat in silos seen only by a select few, even less when it’s sat in insecure, error prone spreadsheets . We help your organisation set a data strategy and put integrated tools and processes in place which improve data quality, operational efficiency and decision making.

Data Strategy

Steps to becoming data driven

  • Capture

    Capturing your strategic business priorities and translating them into well defined problems or opportunities to be addressed by better use of your data. Putting the right tools and integrations in place to capture the data needed.

  • Maintain

    Identifying the best options for storage of the data, managing retention periods and security as well as assigning ownership roles and responsibilities. Ensuring data quality through cleansing and aggregation activities.

  • Process

    Preparing your data for analysis through the establishment of data classification schemes, relationships, naming conventions and summarisation models to identify datasets suitable for analysis.

  • Analyse

    Bringing your data to life to derive insights, make predictions and generate recommendations. Standard and ad hoc reports show what has happened, diagnostic analysis shows why and predictive analysis what is likely to happen.

  • Communicate

    Insights and learning from data analysis are effectively communicated to inform decision making. Every organisation has smart people who can connect the dots highlighted by data analysis. They need to know about it.

  • Actuate

    Insight from data analysis triggers human decision making to identify and decide alternatives for action based on the priorities and objectives of the organisation. New data and analysis needed for continuous improvement is identified.

Three ways we enable your Data Strategy


We'll help you plan your route to using technology and data to improve performance and make better, data driven decisions.

2 for 1

Our Information Governance expertise ensures your digital strategy is developed with the appropriate governance, security and privacy controls to protect the value of your data.

Data Integration

Promote and ensure data quality and operational efficiency by automatically integrating your applications and data.

2 for 1

Our technical expertise means we can assess and implement open market integrators and custom built APIs. Our Information Governance expertise means we ensure issues of security and privacy are adequately addressed.

Application Build

We create custom built, low maintenance applications to plug the functionality gap and promote data quality and efficiency.

2 for 1

Our applications are built on secure, low code platforms meaning they can be handed over or we can support you for as long as you need.

Our IG expertise means they are built in line with best practice and the data protection principles e.g. Data minimisation, Privacy by Design & Default.
Application Build & Integration

Helping you become data driven

The world’s most valuable resource is no longer oil, but data. A common refrain, but not one you can or should avoid, but what does it mean to be data driven?

Data is the foundation of everything in a data driven organisation. Many organisations think they are data driven just because they collect and analyse data. Not quite. Being data driven means you take what your data tells you seriously enough to place it at the heart of your decision making, so much so that you would be prepared to change your business model based on the outcome of your analysis.

The main problem? You must be ready to trust the data to drive your business forward – especially when changes may be unexpected or extensive. Getting your organisation to the point where the data and analysis are trusted involves work.

This is hard to do when you use multiple, disjointed systems and spreadsheets which have duplication, contradiction, input errors and other data quality issues.

Do you recognise the problem?

Most organisations purchase software to meet specific operational needs. There are very few which do everything you need so you buy multiple systems, using the relevant parts from each.

This leads to duplication of data (and effort) and often leads to misalignment of data e.g. a change of address in your CRM may not flow through to your accounts system. Contact names may be spelled or formatted differently in different systems. Which version is up to date and correct for day to day use let alone analysis?

On top of that, a cottage industry of spreadsheet based tools springs up to fill the functional gaps and help teams work together – not everyone has access to every system and its much easier to share a spreadsheet when sales needs service to confirm help desk usage when preparing contract renewal quotes for customers. This results in silos of knowledge (data analysis blindspots), stored in informal, insecure and ungoverned environments (Shadow IT in Information Governance terminology).

Frequently asked questions

We can assist with assessing your digital maturity i.e. the extent to which you  currently make efficient use of technology to achieve your business aims and are prepared to react to change through technology; but to stop there ignores the reason you would do it – to create value, usually from your data.

For this, you need a Data Strategy. One that helps you identify changes which may affect your business and how you need to react.

You can digitise, move all your data to the cloud and claim to be ‘digitally mature’ but without a strategy to make and implement data driven decisions, you will never be in a position to adapt to change – a real state of digital maturity.

It’s understandable why you would see it that way. Better, more valuable Business Intelligence is one of the main aims of your Data Strategy but an effective data strategy will see you realise so much more.

Implementing a data strategy requires more than a review and revamp of your reporting and analytics. It requires that you become data obsessed, data driven.

This means you commit to a wider change to the way you collect, manage, process and interpret the data your organisation collects.

Integrating tools, reducing informal tools or shadow IT, improving access to data … these all drive better Business Intelligence but they also help you realise technical and operational efficiencies.

There are a couple of aspects to this.

The first is improved decision making around your operational processes.

Identifying bottlenecks in processes, common cause for customer complaint and peak demand periods can help you design and implement better customer journeys e.g. by automating the handover from sales to customer on boarding.

The second is being able to automate repetitive, manual tasks e.g. by having changes to customer details made in one system automatically reflected in another to prevent staff having to dual/multi key information.

A third combines the two. By understanding the data that needs to be shared in your business, why and when, you will be able to reduce the reliance on spreadsheets and other informal tools by making the data available to the people who need it, when they need.

Every organisation has at least one spreadsheet guru. Someone who can mock up a quick tool to perform a task or  do some analysis.

They’re easy to use and can be shared by more than one person. So far, so good.

However, they are error prone. Misspellings, copy and paste errors, misplaced decimal points; it has been reported that 88% of spreadsheets contain errors.

Spreadsheets become silos, repositories of information accessible only to a few. Even if you know they exist and can clean up the data errors, their location and name can change without notice.

They are too easily shared with the wrong people, have few security controls and pose a risk to your organisation in all kinds of governance issues.

Ultimately, you can’t become data driven without full control and visibility of your data.

The world of APIs and application integrators has moved on. It is easier and cheaper to build secure, controlled applications than it ever was. There really is no reason spreadsheets should be the go to option to fill the functionality gaps you have.

Our aim is to add value to your business; offering solutions which provide a pragmatic way to become data driven without creating a compliance headache, or worse, a hidden problem.

We can help integrate your existing applications and build new ones to fill the functionality gaps that cause inefficiencies and the use of shadow IT such as spreadsheets.

We ensure your Data Strategy project addresses Information Governance risks and that the necessary documentation such as Data Protection Impact Assessments, retention processes and Data Maps are produced.

Get Started

Let's talk about your needs

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Get the answers you need. We don’t bite.

Use live chat or book in a no obligation online meeting to help us get to the bottom of how we can best help you (invite some colleagues if that will help).

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