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Timely, accurate insight

Data driven decisions

Still making key business decisions based on gut instinct thinking ‘surely we have that data somewhere’? Having trouble getting the insight you need, when you need it? You need a Business Intelligence (BI) guru.

Data is only valuable when it offers insight into your business – timely, accurate business intelligence. Be data obsessed – always assume access to and usage of your data can improve your business; in all areas. 

We can help you develop and execute a solid BI roadmap and architecture.

Reporting & analytics

Four BI success criteria we help make reality

  • Accurate answers

    Ever had reports which give a different picture depending on who produces them or which day of the week it is? We help prevent GIGO (Garbage in - Garbage out) type issues. These range from conflicting information because there is no appropriately managed single source of truth to poorly defined metrics. We have helped clients identify and fix data errors, centralise reporting and agree company wide definitions and metrics to prevent conflicts between reports based on who produces them.

  • On-time information

    Do your month end reports take a week or more to produce meaning that by the time anyone sees them they’re out of date? Recognise the scenario "Fred will send the XYZ numbers once he has them."? What about the analytics deck that shows Finance data month to date alongside last 30 days Sales data? Ever needed a mid month refresh that was not available? We help clients develop reporting environments which allow self service and scheduled reports to be produced at the click of a button (or two).

  • Valuable insights

    Imagine your reporting told you that your service desk closed x tickets last month. Imagine x is in line with the maximum capacity of your team but you are still falling behind and have an ever growing list of aged tickets. What if your reporting said that of x tickets closed only y were closed for the first time and there were z tickets which were reopened and reworked. We help clients define metrics and how they should be measured to produce information that has a material impact on your organisation.

  • Actionable conclusions

    So your service desk reporting tells you there is an issue with cases needing to be reopened and worked again. Your team are constantly battling against a headwind of some kind, but what sort of headwind? Is it related to one team needing additional training or is there a product with more complex issues needing better resolution processes? Could it be both? Your Business Intelligence should be multi dimensional, helping you to identify root causes, take action and track the effects of decisions made.

Business and data value

Keys to using BI to get value from your data

There are many studies which show that BI projects have a positive ROI when implemented correctly with the right goals in mind. Accurate, timely, valuable and actionable insights provide actions to take which can provide positive ROI, but how do we help ensure your project is one which is a success rather than a horror story? We help guide the objectives of your BI project and ensure implementation aims to:

The relationship with Information Governance

A Business Intelligence project rarely involves collecting new data (although it can); but it almost certainly involves using data you already have in a new way. You may be combining data in new ways or using it for different purposes. You’ll be storing it in new places and making it available to new people.

All of this requires consideration of privacy and security risks. You need to make best use of data protection principles like data minimisation, consider measures like anonymisation and pseudonmysation, implement Privacy by Design and Default and ensure you make necessary preparations for breach reporting and meeting Data Subject rights.

Frequently asked questions

That, in itself, is a very important question to answer and is one which should be addressed at the start of your Business Intelligence project.

There is a difference between ‘What happened’ (reporting) and ‘Why’ (analysis). Your BI needs to address both to provide valuable and actionable insight from your data.

Furthermore, your ‘Why’ questions need to include hypothesis testing to help determine the accuracy of any analysis.

The questions asked should be as specific as possible and must be aligned with your business objectives.

Data layers, data warehouses and marts, models and cubes. The actual methodology used is less important than the result achieved by creating your reporting infrastructure.

Whatever you implement, your aim should be to have a single environment from which reports are pulled; using common terminology and ‘master records’ if appropriate.

e.g. we have seen clients where the definition of a sale could vary depending on which department prepared the report and from which system.

In most cases, one was not more ‘correct’ than the other, just a question of departmental focus; but that did not help when common decisions needed to be made.

Amongst other things, Fidabona will help you map out:

The problems to be addressed and the questions to ask.

The data you have and its health in terms of answering those questions.

Your current BI capabilities (or lack thereof).

Existing and new software or platforms that will be utilised.

Proof of concept testing and wider roll out.

Our aim is to add value to your business; offering solutions which provide a pragmatic way to get the data driven insights you need without creating a compliance headache, or worse, a hidden problem.

We ensure your Business Intelligence project addresses Information Governance risks and that the necessary documentation such as Data Protection Impact Assessments and Data Maps are produced.

Get Started

Let's talk about your needs

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Get the answers you need. We don’t bite.

Use live chat or book in a no obligation online meeting to help us get to the bottom of how we can best help you (invite some colleagues if that will help).

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